FAQ
Genie (original)
Product Comparison
Genie Mini II
- Can you the Pan Tilt Bracket with only one Genie Mini II and Genie II Linear ?
- How can I reboot / factory reset the Genie Mini II or the Genie II?
- What can I do when the "Unable to Initialise" message comes up? (this applies to both Genie Mini II and Genie II units)
- Can I use an IR cable with the Genie Mini II?
- Can I power the Genie Mini II with an External Power Source?
- How do I power on the Genie Mini II?
Genie II APP
- What does the Green or Red Camera Icon mean in the Timelapse mode of the Genie II APP? (when using the Genie Mini/Genie Mini II)
- Do I have to be connected/within bluetooth range to my Syrp device during a timelapse?
- Why am I being asked to allow for GPS location when using bluetooth to connect to my Genie or Genie Mini (Android)?
- What features are available now and which ones are available on future release?
- Why do you do forced firmware updates?
- What is the latest App and Firmware version?
Genie II
Camera Compatibility
- Why are we not compatible with : Thermographic Cameras?
- Why are we not compatible with : Phase One Cameras?
- Why are we not compatible with : RED Cameras ?
- Why are we not compatible with : Hasselblad Cameras?
- Why are we not compatible with : Black Magic Cameras?
- How do I know if my Camera is Compatible with Syrp Motion Control Products?
Software Compatibility
Panorama Feature
- What is the maximum tilt up and down using the Pan Tilt Bracket when creating Multi Row Panorama?
- What is the workaround for Nodal Point/Parallax Compensation?
- How do I process a Multi Row Panorama?
- How do I set up a Multi Row Panorama?
- How many rows can I do in Multi Row Panorama?
- What Syrp Products can I use to shoot Multi Row Panorama?