FAQ
Genie (original)
Product Comparison
Genie Mini II
- Can you use the Pan Tilt Bracket with only one Genie Mini II and Genie II Linear ?
- How can I reboot / factory reset the Genie Mini II or the Genie II?
- What can I do when the "Unable to Initialise" message comes up? (this applies to both Genie Mini II and Genie II units)
- Can I use an IR cable with the Genie Mini II?
- Can I power a Syrp device with an External Power Source?
- How do I power on the Genie Mini II?
SYRP APP
- What is the maximum tilt up and down using the Pan Tilt Bracket when creating Multi Row Panorama?
- What does the Green or Red Camera Icon mean in the Timelapse mode of the Genie II APP? (when using the Genie Mini/Genie Mini II)
- Do I have to be connected/within bluetooth range to my Syrp device during a timelapse?
- Why am I being asked to allow for GPS location when using bluetooth to connect to my Genie or Genie Mini (Android)?
- What features are available now and which ones are available on future release?
- Why are some firmware updates forced?
Genie II
Magic Carpet Sliders
Camera Compatibility
- Why doesn't my Sony camera shutter trigger?
- Why are we not compatible with : Thermographic Cameras?
- Why are we not compatible with : Phase One Cameras?
- Why are we not compatible with : RED Cameras ?
- Why are we not compatible with : Hasselblad Cameras?
- Why are we not compatible with : Black Magic Cameras?