PRODUCT SUPPORT

"HOW TO" Videos

• ▶ Stop Motion : Genie II APP Tutorial
• ▶ Assemble the Magic Carpet Pro Bag
• ▶ Genie Mini / Genie Mini II : Re-Seat the Battery
• ▶ Magic Carpet : Prevent Sag and Shake
• ▶ Genie II Linear : Under Slung Setup

Accessories

• Syrp Ballhead Specs

Genie II App

• Genie II App - Basic Set Up Tutorial
• Genie II App - Keyframing Set Up Tutorial

ND Filters

• Syrp Circular Polarizing Filter Specs and Features
• Syrp Filter Range Comparison Chart

Genie Mini II

• Genie Mini II Setup Guide - Japanese
• TROUBLESHOOT Firmware Updating using iOS versions between 11-12
• Current and Future Features
• Nodal Point Workaround
• Genie Mini II Compatibility
• Genie Mini II vs. Genie Mini

See all 7 articles

FAQ

• Workaround: How to achieve multiple exposures during a Multi-Row Panorama.
• How Many Key-frames can I setup on each of my Syrp device
• How Long Will The Battery Last?
• My Genie Is Not Firing Camera

Battery

• GENIE II - All You Need To Know About The Battery
• GENIE - Storage and Battery Life of Genie
• GENIE - Displays Half Battery Despite Adequate Charging
• GENIE - Can I use an external battery or power supply?

Genie II

• HOME SCREEN appearance: Genie II Linear vs. Genie II Pan Tilt Head vs. Genie Mini II
• How To Update Firmware On Genie Mini II?
• LCD Screen on the Genie II Pan Tilt is Not Turning ON
• Where Can I find the Firmware version of my Syrp Device
• How To Set Up the Genie II Linear and the Slingshot
• Control the Genie 1 with the Syrp Genie 2 App

See all 10 articles

Genie

• Genie's Maximum Speed
• Threading The Linear Plate Guide
• Troubleshoot - No movement with 2 and 3 Axis Set Ups
• Genie Rope Specifications
• Can cameras without remote inputs be used with the Genie?

Genie Mini

• How to Shoot More than 2 Rows of Multi-Row Panorama with Original Genie Mini
• Will The Genie II App Support the Genie Mini?
• Can't connect to the Genie Mini using my Android Phone?
• What the LED's on the Genie Mini Mean
• Troubleshooting Panasonic GH5 Switching to Video Mode
• How Many Genie Minis Can I Control Using One Device?

See all 11 articles

Camera Compatibility

• Pentax Cameras Compatibility Table
• Choosing the Correct Link Cable for your Camera
• Sony Cameras Compatibility Table
• Canon Cameras Compatibility Table
• Nikon Cameras Compatibility Table
• Panasonic Cameras Compatibility Table

See all 12 articles

Announcements

• New Genie Mini Feature - Product Turntable
• New Genie Mini Feature - Panorama & 360 Mode