What can I do when the "Unable to Initialise" message comes up? (this applies to both Genie Mini II and Genie II units) Alex Beraru January 27, 2020 20:04 Follow Uninstall and then Reinstall the Genie II APP Reboot the Unit: Press and hold the ON button for 13 seconds Related articles Can I power the Genie Mini II with an External Power Source? How can I reboot / factory reset the Genie Mini II or the Genie II? What do the LEDs on the Genie Mini II mean? Can I use an IR cable with the Genie Mini II? How long does the Genie Mini II battery last? Comments 0 comments Please sign in to leave a comment.