What can I do when the "Unable to Initialise" message comes up? (this applies to both Genie Mini II and Genie II units) Alex Beraru January 27, 2020 20:04 Follow Uninstall and then Reinstall the Genie II APP Reboot the Unit: Press and hold the ON button for 13 seconds Related articles Can I power the Genie Mini II with an External Power Source? How long does the Genie Mini II battery last? What do the LEDs on the Genie Mini II mean? Genie Mini II User Manual How can I reboot / factory reset the Genie Mini II or the Genie II? Comments 0 comments Please sign in to leave a comment.