Unlike the original Genie Mini, that uses only Bluetooth Low Energy communication for firmware update, the Genie Mini II uses both BLE and Wi-Fi to update firmware.
The process is similar to updating a Genie II device.
Before you start:
- Turn on WiFi and Bluetooth on your device. The Genie Mini II requires both for firmware updates.
- Ensure your Genie Mini II is adequately charged or plugged in when attempting an update
- Make sure to place your smartphone/ tablet as close as possible to the device throughout the firmware update process
- If you are an iOS user, make sure the Wi-Fi assist on your iPhone or iPad is turned off, as this feature could interfere a firmware update. By default, the Wi-Fi assist is always on. You can disable Wi-Fi Assist by going into Settings > Mobile/ Cellular > Wi-Fi assist > Tap to turn off
What to do when an attempt to update the firmware fails?
- Turn off nearby Bluetooth or WiFi devices including, Bluetooth stereos, smartwatches, WiFi modems or any other Bluetooth or WiFi device
- Try the update again but you MUST reboot the device before each re-try. Hold the power button down for 20 secs. This has the same effect as pulling the battery out for rebooting
- Switch on the device by pressing the power button once.
Start the update again
- After each failed update repeat the process above
- If you are still having issues we recommend trying the update from a different mobile device. It may help to try from an Android device if the failure is happening on iOS for example. After the update you can always go back to using your original device.
- If the issue persists then we recommend trying from a completely different location. Sometimes there are unknown interference from other devices and this can sometimes solve the issue.
IMPORTANT: When the device fails the update in the initial attempt, please remove and reinsert the battery before retrying, also make sure its not plugged in for charging during the rebooting process. All the LED lights on the Genie II unit must go off when the battery is removed. Follow this step every-time you have a failed update, or another failure is very likely to occur.
Below is the link to the article that discusses potential interference to a wireless connection: