Genie Firmware v2.8.4

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    duilio.fiorille

    I'm happy that the Genie 1 has a firmware update. What are the specifications of this new firmware release? Thanks

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    Vishwa

    Hi Duilio,

    This update will allow the control of the original Genie via the Genie 2 app. 

    Here is a link to the article that explains the feature. Thanks

    https://support.syrp.co.nz/hc/en-us/articles/360000899456

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    duilio.fiorille

    Hello Viswa, I see you've upload the 2.8.4. version...some days ago there was the 2.8.3....what changes in 2 versions? I'm trying to update my Genie, but nothing play...2 different blank USB keys, FAT32 formatted...nothig, the Genie red led continue to flashing. I've also renamed the file removing the dots in the name, nothig. I've also removed the _ letter (the 2.8.1 version file was without it), nothing again... What can I do? Othe customers have encountered problems during update? Thanks to all :-)

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    duilio.fiorille

    Solved...for the USB key format I've used the free Rufus software...the standard Windows format didn't format deeply...Hope it will useful for others...

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    Vishwa

    Some USB sticks drive too much power out of the Genie that likely causes the update to fail. The windows formatting has worked for us. Could try another update without formatting your USB stick? Just drag and drop the .bin file on to the drive. 

     

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    duilio.fiorille

    Yws Vishwa, I tried with different blank USB, but it didn't played...The important things is that now I have the Genie firmware updated, so I can finally use the new app...today I see that it has been updated :-)

    Thanks for your quick support as ever :-)

     

    Duilio

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    Rohit Ramesh

    Hi Vishwa, 

    I recently updated my Genie to combine with Genie Mini. Ever since I did the update the device won't hold the battery. I leave it for charging for several hours when I unplug it deeps and says Your Battery is too low and shuts down. If I turn it off and on for several times luckily it works some times but the battery indicator shows only 25% charged.  

    How do I solve this issue? please give me a solution. 

    Thank you! 

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    Vishwa

    Hi Rohit,

    Sorry to hear about the issue on your Genie. 

    Someone from our support team will email you shortly. 

    Thanks

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    Milciades Ortiz

    When I turn on My Genie the display is black nothing in there, help please.. 

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    Liz

    HI Milciades, our support team is following up with you in an email.

    Cheers, 
    Liz

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