Features:
-
Allows the use of Genie with the Syrp Genie 2 App when combined with a Genie Mini
Instructions for installing new firmware
Complete the following steps to install firmware v2.8.4:
- Locate and download the firmware release .bin file attached on this page.
- Take a blank FAT32 aka MS DOS(FAT) formatted USB key and load the .bin file onto it. Please note, if you are using Mac you will also need to select ‘Master Boot Record’ when formatting*.
- Turn the Genie off before upload**.
- Insert the USB key into the USB port on the side of the Genie. Simultaneously hold down the OK and Back buttons. The screen will flash black and white which indicates the unit is reading the .bin file ***.
- After approximately 30 seconds, the Syrp logo should appear and your Genie will load as normal. Remove the USB key.
- Set the time, date, units and frames per second according to your region, navigate to ‘Go!’ and press OK
- Scroll down to 'Settings' and hit 'OK', then scroll to ‘About’ and check that current firmware reads v2.8.4
- Go filming!
* Do not use hard drives or other external USB devices to load the firmware. Some USB keys draw too much power to correctly function. Any key over 16 GB will not work.
** Please note that uploading new firmware will wipe all existing presets and settings on the Genie.
*** If the red indicator light around the 'OK' button stays solid red then the firmware has not correctly installed. Power off the Genie and try again. Consider trying a different USB key. If the red light is flashing continuously please check the USB drive is formatted correctly and the file loaded onto the drive has the file extension ‘.bin’.
Comments
10 comments
I'm happy that the Genie 1 has a firmware update. What are the specifications of this new firmware release? Thanks
Hi Duilio,
This update will allow the control of the original Genie via the Genie 2 app.
Here is a link to the article that explains the feature. Thanks
https://support.syrp.co.nz/hc/en-us/articles/360000899456
Hello Viswa, I see you've upload the 2.8.4. version...some days ago there was the 2.8.3....what changes in 2 versions? I'm trying to update my Genie, but nothing play...2 different blank USB keys, FAT32 formatted...nothig, the Genie red led continue to flashing. I've also renamed the file removing the dots in the name, nothig. I've also removed the _ letter (the 2.8.1 version file was without it), nothing again... What can I do? Othe customers have encountered problems during update? Thanks to all :-)
Solved...for the USB key format I've used the free Rufus software...the standard Windows format didn't format deeply...Hope it will useful for others...
Some USB sticks drive too much power out of the Genie that likely causes the update to fail. The windows formatting has worked for us. Could try another update without formatting your USB stick? Just drag and drop the .bin file on to the drive.
Yws Vishwa, I tried with different blank USB, but it didn't played...The important things is that now I have the Genie firmware updated, so I can finally use the new app...today I see that it has been updated :-)
Thanks for your quick support as ever :-)
Duilio
Hi Vishwa,
I recently updated my Genie to combine with Genie Mini. Ever since I did the update the device won't hold the battery. I leave it for charging for several hours when I unplug it deeps and says Your Battery is too low and shuts down. If I turn it off and on for several times luckily it works some times but the battery indicator shows only 25% charged.
How do I solve this issue? please give me a solution.
Thank you!
Hi Rohit,
Sorry to hear about the issue on your Genie.
Someone from our support team will email you shortly.
Thanks
When I turn on My Genie the display is black nothing in there, help please..
HI Milciades, our support team is following up with you in an email.
Cheers,
Liz
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