Genie II Firmware Update Fail Troubleshooting

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    Sam Nuttmann

    I have tried everything mentioned in this article and nothing works. The product is useless if it requires an update to work and can’t update!!! Please help me out with this.

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    Alex Beraru

    Hello Sam,

    I'm sorry to hear about this.

    Could you please send a quick email to the Support Centre about the issue and I will send you some troubleshooting steps to help you out. support@syrp.co.nz

     

    Cheers,

     

    Alex

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    paul

    Same as Sam - I have only owned it for 2 hours and the first thing I had to do was update the firmware. After over 20 attempts on 2 devices and following all the steps in the article, it still didn't work. Now it won't even start up and looks like it won't charge either. Worst experience I have ever had with a new item. Can someone help?

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    Alex Beraru

    The above inquiries has been addressed through our support centre ticketing system.

    In regards to the Genie II updating issues that have been recently experienced by some of our users, there has been a new APP update released on Oct 18th for iOS users. This was geared towards fixing the updating difficulties. The best course of action is to fully uninstall the current APP version from your phone and then re-install the Genie II APP from your APP store.

    If you are still experiencing difficulties updating after this step, please don't hesitate to send us an email at support@syrp.co.nz

    Cheers,

     

    Alex (Customer Support)

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    Chris

    Nothing seamless about your product's app/hardware/firmware/connection/reliability.

    Failures don't repeat themselves, they just change flavour.

    Probably the most unreliable photography equipment I've ever purchased.

    I've lobbed a support ticket. I dare you to resolve it to my satisfaction.

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    Alex Beraru

    Hey Chris,

     

    I have seen your support ticket and will respond today.

     

    Regards,

     

    Alex (SYRP Support)

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    Douglas Stevens

    Now I know why I haven't used this product for so long. Whenever I need it, it needs an update & updating this machine is frustration pure, especially in the field. You should not only build a good product but Programme it that it works before shipping it. Do you know how much money it costs to travel to places carrying this crap with you not knowing whether it is going to perform or not? Probably not, but this happened to me twice now. Having to update in the field with just the power that filmers & photographers have with them is a pain in the ass. These updates just go to prove that the product is not up to par. You nerds just use us consumers as Guinea pigs for your own profit. If this wasn't the case then I wouldn't be writing this comment, although I am pretty sure that also this is a waste of my time. Having to repeat updates proves that this gadget is a waste of money. Oh, and by the way, deinstalling apps & reinstalling them is also a waste of time. To sum it all up your product is a waste of time. The only thing you guys could do to make me happy is a refund of my hard earned cash to buy something better & more reliable.

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