Genie II Firmware Update Fail Troubleshooting

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    Sam Nuttmann

    I have tried everything mentioned in this article and nothing works. The product is useless if it requires an update to work and can’t update!!! Please help me out with this.

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    Alexandra Beraru

    Hello Sam,

    I'm sorry to hear about this.

    Could you please send a quick email to the Support Centre about the issue and I will send you some troubleshooting steps to help you out. support@syrp.co.nz

     

    Cheers,

     

    Alex

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    paul

    Same as Sam - I have only owned it for 2 hours and the first thing I had to do was update the firmware. After over 20 attempts on 2 devices and following all the steps in the article, it still didn't work. Now it won't even start up and looks like it won't charge either. Worst experience I have ever had with a new item. Can someone help?

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    Alexandra Beraru

    The above inquiries has been addressed through our support centre ticketing system.

    In regards to the Genie II updating issues that have been recently experienced by some of our users, there has been a new APP update released on Oct 18th for iOS users. This was geared towards fixing the updating difficulties. The best course of action is to fully uninstall the current APP version from your phone and then re-install the Genie II APP from your APP store.

    If you are still experiencing difficulties updating after this step, please don't hesitate to send us an email at support@syrp.co.nz

    Cheers,

     

    Alex (Customer Support)

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