This article will help you work through any issues you have getting your multi axis setup to move when recording a Timelapse.
If you have this issue, you'll most likely see that:
- you are able to review your movements and record using the Genie and Genie Mini separately, but in a multi-axis setup, only the preview will work.
- 3 Axis works fine in Video mode
- You only seem to have a problem when trying to record in Timelapse mode.
There's a couple of things to run through to help you fix this:
- Check whether your Genie is running on the latest firmware version. To check the latest version available, click here. To check your Genie's current version, head to Settings> About> Current Firmware version.
- Make sure the Sync Cable is plugged in securely at both ends - sometimes this can seem like its plugged in, but needs a little extra pressure to click into place fully, particularly when using a new cable.
- Swap the Sync Cable end that's plugged in to your first Genie Mini into the other. Your Sync should always run from the Genie to a Genie Mini, but it can be plugged in to either Genie Mini in your setup).
- Ensure you are using a Syrp branded Sync Cable purchased directly from the website or from a legitimate stockist as noted under 'Find a Dealer' on our website. The Syrp Sync Cable is a 4 pole cable that has been specifically modified for use between the Genie and Genie Mini. Using a simple AUX cable (3 pole) is the most common reason for multi axis movement problems, and a regular 4 pole cable that hasn't been modified has the potential to damage your equipment.
Comments
4 comments
I've worked through all the the steps above but none of it has fixed the issue. I can get the panning and linear movement in the preview but still there is no linear movement during the actual record of a timelapse. Is there any fix for this?
Same issue here. Did you manage to find a fix?
Mine had to be replaced. I contacted support with the serial number of mine and they confirmed there was an issue with the one I had. Contact their support staff to see if your's is part of the same batch. They replaced my unit and the new one works perfectly now.
Sounds good. I'll do that. Thanks for your help Jason!
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