Please thoroughly follow the steps below to troubleshoot issues related to your Genie Mini not firing your camera's shutter:
- Check the link cable -
Make sure that the Link cable is securely plugged in on both the Genie and the camera. It is
a common problem that the cable is not quite connected properly check by firmly pressing in
the cable. - Set to manual focus (MF) -
Always set your camera / lens to Manual Focus (MF), not Auto Focus (AF). In Auto Focus mode
the camera will try and find an Auto Focus (AF) point and if it can’t, your shutter won't fire. - 'Image Review' is off -
On some camera types if 'Image Review' is ON, previewing the last
photo can affect the next shot, causing the shutter not to fire. - 'Live View' is off -
Set your camera to ‘photo’ mode not ‘Live view’. ‘Live view’ can cause
issues with the shutter firing on some camera types. - Check your interval -
Ensure you have set a long enough interval time.
Your interval time should be long enough to account for:
1. Shutter speed.
2. Processing the image onto your card (Raw takes longer).
3. Move-shoot-delay.
As a safety, set your interval time at least 2 seconds longer than your shutter speed. - Hard reset -
1. Long press the power button ( 5 - 6 secs ) and release to hard reset your Genie Mini. A series of lights will flash once, indicating the reset.
2. Allow up to 15 seconds for the device to reboot.
3. Connect to the Genie Mini. Update the firmware if prompted to do so.
Comments
11 comments
hi there my genie mini doesnt fire the camera with cable..
and with out camera cable
time lapse doesnt start .....
but I can control genie mini over app I'm connected over bluetooth I can move when ever want
but I can't start video or time-lapse when I click REC button!
best regards
ilker acikhan
Did everything mentioned in problem hunting list with IR cable and Sony Nex-7, but Genie mini justs turn camera in panorama mode. I thought that cable is broken, but everything seemed to work when I switched to time lapse mode. If I switch back to panorama mode (from timelapse mode) it will fire first shot, but only that one.
My current judgement is that there is a software bug and panorama mode does NOT work (at least with IR) cable.
App version 2.5.1 (74) in Android
Genie version: 2.3.3
Hi support , im using fujifilm xt1 and xt2. Both firing on panorama and turntable. But not working on timelapse and video. When i press the rec button it slide and will prompt me on the same page. Play button is not working as well. I experience this after upgrading ios11. Please check the app. Thanks
Raymund: I have the same issue using two mini units and a canon camera ... They release a new version of their app 2.5.2 on Saturday afternoon but it has not resolved the problem. I've contacted Syrp support (have an open support ticket) Vishwa says they have identified the problem and their software developers are working on it. Could be a couple of days (from this morning's update). Apple has gone out of their way to screw with their own software (on purpose), making things less useful instead of better. It's no wonder independents like Syrp creating apps in the iOS world are having problems now too.
Same issue here with Genie Mini, using IOS 11 and latest FW update on Nikon D810. Timelapse does not fire, everything else, like panning or panorama works ok. Raised support ticket today with them.
Support replied and they said that it is a known issue on IOS 11. They are fixing it hard now. Hope they resolve it asap. :-)
Hello users,
Thank you for your patience. We are currently in the process of testing the workaround for the issue, and hope to push an update soon.
Tried all this, but my genie mini STILL isn't firing my camera's shutter.
Emailed support 5 days ago. I'd really appreciate some help fixing this or a refund under warranty.
Camera: sony A7Sii - firmware version 3.0
Syrp app version 2.5.5 (474) Pan GM version 2.3.3
Using IPhone IOS 11.2.2
I've Verified the connection cable works by testing it with other intervelomters and this camera.
Any update on video recording start with cable on Fujifilm X-T3? Timelapse and panorama shooting are working fine
HI Dmitry, starting a video recording is a option we will be looking at when the camera control feature is enabled, there is no ETA as of yet but it is on our radar.
Were people able to get this fixed? I've tried two cameras, two cables. No dice.
Please sign in to leave a comment.